Refund policy
ALL SALES ARE FINAL. Our "New Collection" - meaning pieces that are not considered antique (ie new jewelry, linens, etc) may be returned for store credit only. Final sales on antiques - no exceptions.
If you received a defected item (this is for items that have sustained an issue prior to shipping. All items damaged during transit must be filed with the USPS), please email nonnaclarecollective@gmail.com IMMEDIATELY and we'll make sure you're properly taken care of. Our goal is to provide you with high-quality handmade items and want to make sure you're happy! All items damaged in transit, must be filed with USPS claims if they're insured.
RETURNS DUE TO INCORRECT ADDRESS
If an item is returned due to an incorrect addresses, the customer is responsible for correcting the address or incur a 35% restocking fee on the specific order in question. This is non negotiable- it is the responsibility of the customer to double check the address. Please note : it takes a great deal of time to reprocess antique items into the shop
EXCHANGES
ALL SALES ARE FINAL. Exchanges or store credit for our "New Collection" may be made. Meaning pieces that are not considered antique (ie jewelry, linens, etc) may be returned for store credit only. Final sales on antiques - no exceptions.
CANCELLATIONS
Cancellations must be made within 12 hours of your purchase. If a request is made after the 12 hour cycle, the cancellation will be denied as the order will already be on its way to our production studio.
SALE ITEMS
Items purchased 'on sale' are FINAL SALE and cannot be exchanged or returned. This also includes any and all sales (i.e. Labor Day, Christmas, Memorial Day), promotions, or discounts through the site, or social media platforms.
CHANGES
We reserve the right to update our shipping and returns policy at any point in time.